← Help
When it doesn't know
It stays quiet and calls you, instead of guessing.
A question it can't answer
It doesn't guess
No made-up price
It calls you
You answer, it carries on
Where it reaches you
In every chat you and your team already have with it, all at once. If none can take it, it emails you.
Steps
- Set up → Behavior → bring you in when it's unsure.
- Under Profile, list what must always come to you — refunds, complaints, anything you'd rather say yourself.
- Answer from your Inbox. The customer sees one conversation.
Every plan can reach you — being called is never a paid feature. Most "it didn't know" is fixed by adding one fact under Knowledge, not by a stricter rule.
Still stuck:
Ask on WhatsApp