Connect your Facebook Page

Connecting takes a minute and needs one thing: you must be an admin of the Page. If someone else set the Page up, ask them to make you an admin first — nobody else can approve this for you.

Steps

1. 1Open your workspace and go to Channels.
2. 2Press Connect next to Facebook. A Facebook window opens.
3. 3Sign in as yourself — the person, not the Page.
4. 4Choose the Page you want answered. If you manage several, pick one; you can connect the others later.
5. 5Leave every permission ticked and continue. Untick one and the connection finishes but the assistant can't read or reply, which looks like it simply doesn't work.
6. 6You come back to Channels and Facebook shows as connected.

Check it worked

Message your own Page from another account — a friend's phone works. The reply should arrive within seconds, and the conversation appears in your Inbox.

Messaging yourself from the account that owns the Page won't work. Facebook doesn't deliver a message from a Page admin to their own Page as a customer message.

If it doesn't connect

The two common causes are not being an admin of the Page, and unticking a permission on the Facebook screen. Both are fixed the same way: press Connect again and go through it once more with everything ticked.